Find Processes, Metrics, Practices and Terms categorized as Sales & Support
A
- A (Assist)
- A1 (Assist with Inquiry)
- A101 (Receive Inquiry)
- A102 (Route Inquiry)
- A103 (Identify Solution)
- A104 (Present Solution)
- A105 (Transfer)
- A106 (Distribute Solution)
- A107 (Close Inquiry)
- A2 (Assist with Claim)
- A201 (Receive Claim)
- A202 (Assign)
- A203 (Investigate)
- A204 (Determine Action)
- A205 (Propose Action)
- A206 (Implement Action)
- A207 (Settle Claim)
- A208 (Close Claim)
- A3 (Assist with Custom Solution)
- A301 (TBD)
- A4 (Assist with Advisory)
- A401 (Identify Advisory)
- A402 (Initiate Advisory)
- A403 (Develop Action Plan)
- A404 (Implement Action Plan)
- A405 (Publish Advisory)
- A406 (Monitor Effectiveness)
- A407 (End Advisory)
- ACK (Order Acknowledgment)
- AR (Accounts Receivable)
B
- B2B (Business-to-Business)
- B2C (Business-to-Customer)
- B2E (Business-to-Employee)
- B2G (Business-to-Government)
- BANT (Budget, Authority, Need, Timing)
C
- C (Contract)
- C1 (Contract Standard Terms)
- C101 (Receive Request)
- C102 (Create Pricelist)
- C103 (Publish Pricelist)
- C104 (Negotiate)
- C105 (Obtain Signatures)
- C106 (Release Contract)
- C2 (Contract by Proposal)
- C201 (Receive Request)
- C202 (Initiate Proposal)
- C203 (Develop Proposal)
- C204 (Obtain Approvals)
- C205 (Submit Proposal)
- C206 (Refine & Negotiate)
- C207 (Obtain Signatures)
- C208 (Release Contract)
- C2C (Consumer-to-Consumer)
- C3 (Contract Custom Solution)
- C4 (Contract Renewal)
- C401 (Receive Request)
- C402 (Develop Renewal)
- C403 (Present Renewal)
- C404 (Negotiate)
- C405 (Obtain Signatures)
- C406 (Update Contract)
- CN (Credit Note)
- CPQ (Configure, Price & Quote Software)
- CSF (Customer Specific Forecast)
D
- DAP (Delivered at Place (Destination))
- DAT (Delivered at Terminal (Destination or Destination Port))
- DDP (Delivered Duty Paid (Destination))
- DPL (Denied Party List)
E
- EAN (International Article Number)
- EOL (End-of-Life)
F
- F2P (Forecast-to-Plan)
- FSN (Field Safety Notice)
G
- GTIN (Global Trade Item Number)
I
- I2O (Inquiry-to-Order)
- INCO (Incoterms)
- INCO/QRC (Incoterms Quick Reference Card)
- ISBN (International Standard Book Number)
- Invoice (Invoice)
P
Q
R
S
- S (Sell)
- S&OP (Sales & Operations Planning)
- S1 (Sell on Standard Terms)
- S101 (Land/Welcome Lead)
- S102 (Identify Needs)
- S103 (Direct to Offerings)
- S104 (Provide Features and Advantages)
- S105 (Upsell and Cross Sell)
- S106 (Transfer to Contract)
- S2 (Sell by Proposal)
- S201 (Identify Leads)
- S202 (Qualify Leads)
- S203 (Select Engagement Model)
- S204 (Analyze Needs)
- S205 (Develop Solution)
- S206 (Present Solution)
- S207 (Refine Solution)
- S208 (Obtain Acceptance)
- S3 (Sell Custom Solution)
- S4 (Sell Renewal)
- S401 (Initiate Renewal)
- S402 (Schedule Renewal)
- S403 (Notify Customer)
- S404 (Refresh Customer Needs)
- S405 (Develop Solution)
- S406 (Present Solution)
- S407 (Review Feedback)
- SFA (Sales Force Automation)
- SO (Sales Order)
- SOC (Order Confirmation)
- SOS (Special Order Service)
- SS (Sales & Support)
- SSPM (Sales & Support Metrics)
- SSO (Sales and Support Operations)
T
U
- UPC (Universal Product Code)
Sales & Support Index