Actions

A105

Transfer

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The activities associated with transferring the customer inquiry to a company representative or service provider that can execute the presented solution. This includes transferring the information gathered, solutions presented and other relevant information to the receiving party.

Use Cases

  • Transfer to Returns department for initiating a product return
  • Transfer to Finance/Billing department for initiating a refund or payment settlement
  • Transfer to next-level support for further problem solving/solutioning

Hierarchy

IDNameLevelx
A1Assist with Inquiry2A1
A105Transfer3A105

Workflow

FromInput(s)
Process
Output(s)To
wf_processwf_arrow
A104Accepted Solution
A105
wf_arrowwf_process
Return Authorization RequestS402
TransferA101
Transfer Assist With Inquiry D10500 3 Sales, Support, Agent, Customer, Service, Assistance, Install, Maintain, Retire, Custom, Solution, Sales & Support