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The activities associated with transferring the customer inquiry to a company representative or service provider that can execute the presented solution. This includes transferring the information gathered, solutions presented and other relevant information to the receiving party.
- Transfer to Returns department for initiating a product return
- Transfer to Finance/Billing department for initiating a refund or payment settlement
- Transfer to next-level support for further problem solving/solutioning
|A1||Assist with Inquiry||2||A1|