Actions

O2C

Order-to-Cash

Order-to-Cash is a term describing the collection of processes a company has implemented between the receipt of an order and the receipt of payment (cash). The span of processes involved depends on the supply chain configuration and process strategy.

The configuration of the supply chain (i.e. the number of successive locations with D2, M2, S2 processes, determines the actual processes included in the Order-to-Cash cycle.

Alternative names include: Order-To-Remittance cycle.

Notes

The processes listed are incomplete as the final step in the Order-to-Cash process is the actual collection of funds. This process is a financial process outside of the scope of SCO.

See also: Inquiry-To-Order, Plan-to-Product, Quote-to-Cash, and Order Cycle Time

Process(es)

IDNameLevelx
M201Create Order3M201
M202Schedule Make Orders3M202
M301Create Project Order3M301
M303Schedule Resources3M303
D1Deliver-From-Stock2D1
D102Create Order3D102
D103Reserve Inventory3D103
D104Schedule Transportation3D104
D105Invoice3D105
D107Pick3D107
D108Pack3D108
D109Load3D109
D110Ship3D110
D2Deliver-To-Order2D2
D202Validate & Create Order3D202
D203Route & Schedule Order3D203
D204Schedule Transportation3D204
D205Invoice3D205
D206Receive & Stage3D206
D207Pick3D207
D208Pack3D208
D209Load3D209
D210Ship3D210
D3Deliver-To-Engineering-Order2D3
D303Create Project Order3D303
D304Schedule Project Resources3D304
D305Schedule Delivery & Installation3D305
D307Receive & Stage3D307
D308Pick3D308
D309Pack3D309
D310Load3D310
D311Ship3D311

Metric(s)

IDNameLevelx
RS1Order Cycle Time1RS1
Order-to-Cash 0 2 Sales, Order, Cash, Cycle, Remittance, Operations, Order Management, Fulfillment, Deliver A term describing the collection of processes a company has implemented between the receipt of an order and the receipt of payment (cash)