Sales & Support
Sales & Support is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of Sales & Support is to create customer demand of any kind, within defined service levels and revenue objectives.
The daily operational sales and support activities are grouped in level-1 Processes
- Plan - The planning of resources to sell products and services and support customers
- Sell - The selling of products and services to customers and partners
- Contract - The development, negotiation and closing or acceptance of customer contracts
- Assist - Providing support to customer inquiries, issues and complaints
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