Sales & Support
Sales & Support is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of Sales & Support is to create customer demand of any kind (for example 'a sale' or 'a contract'), within defined service levels and revenue objectives.
The daily operational sales and support activities are grouped in level-1 Processes
- Plan - The planning of resources to sell products and services and support customers
- Sell - The selling of products and services to customers and partners
- Contract - The development, negotiation and closing or acceptance of customer contracts
- Assist - Providing support to customer inquiries, issues and complaints
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