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Sales & Support

The management and operation of all activities related to selling products and services.

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Sales & Support

Sales & Support is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of Sales & Support is to create customer demand of any kind (for example 'a sale' or 'a contract'), within defined service levels and revenue objectives.

Processes

The daily operational sales and support activities are grouped in level-1 Processes

• Plan - The planning of resources to sell products and services and support customers
• Sell - The selling of products and services to customers and partners
• Contract - The development, negotiation and closing or acceptance of customer contracts
• Assist - Providing support to customer inquiries, issues and complaints

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Terms

Search Our Complete List of processes, metrics, practices and terms relevant to Sales & Support.

Notes

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Sales, Customer, Service, Sell, Contract, Assist, Agent, Distributor, Support, Sales & Support The management and operation of all activities related to selling products and services

File:2017 SSO Quick Reference Card.pdf