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Dependability 10000 0 Performance, Attribute, Metric, Adaptability, Reliability, Availability, Accuracy, Perfect Order, Damage free, Defect free, On-time, In-full, OTIF The ability to deliver products and services as promised. It includes reliably performing processes with predictable outcomes.
DP
Dependability
The ability to perform work or deliver products and services as promised. It includes reliably performing processes with predictable outcomes. Dependability has three dimensions:
- Reliability = The ability to consistently perform a process, create products or deliver services, meeting pre-defined quality or service standards. Consider goods delivered damage and defect free.
- Availability = The ability to perform a process or deliver a product or service on-time, meeting pre-defined on-time completion timelines. Consider goods delivered on-time and in-full.
- Accuracy = The ability to accurately perform a process or deliver a product or service, meeting pre-defined or commonly accepted accuracy standards. Consider error-free contracts, orders and invoices.
Alternative names include: Quality, Reliability and Predictability (the scopes of these may be narrower). Compare also to other performance Attributes: Adaptability, Asset Efficiency, Cost, Responsiveness, Sustainability. t:Quality
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