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DP

Dependability

The ability to perform work or deliver products and services as promised. It includes reliably performing processes with predictable outcomes. Dependability has three dimensions:

  • Reliability = The ability to consistently perform a process, create products or deliver services, meeting pre-defined quality or service standards. Consider goods delivered damage and defect free.
  • Availability = The ability to perform a process or deliver a product or service on-time, meeting pre-defined on-time completion timelines. Consider goods delivered on-time and in-full.
  • Accuracy = The ability to accurately perform a process or deliver a product or service, meeting pre-defined or commonly accepted accuracy standards. Consider error-free contracts, orders and invoices.

Alternative names include: Quality, Reliability and Predictability (the scopes of these may be narrower). Compare also to other performance Attributes: AD, AE, CO, RS, SD. t:Quality

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Hierarchy

IDNameLevelx
DPDependability0DP
DP1Perfect Order Ratio1DP1
Dependability 10000 0 Performance, Attribute, Metric, Adaptability, Reliability, Availability, Accuracy, Perfect Order, Damage free, Defect free, On-time, In-full, OTIF The ability to deliver products and services as promised. It includes reliably performing processes with predictable outcomes.