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SSO

Sales and Support Operations

Sales & Support Operations

Sales & Support operational processes describe the day-to-day activities performed by Sales And Customer Support functions. This includes the activities defined as Plan, Sell, Contract and Assist

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The collection of processes associated with generating demand (selling products and services to customers). Sales and Support Operations includes the daily planning and execution processes required to sell products and contract services and support customers acquiring and using these products and services.

Planning

P Plan Sales & Support

Execution

S Sell

S1
Sell on Standard Terms
S2
Sell by Proposal
S3
Sell Custom Solution
S4
Sell Renewal
S401
Initiate Renewal
S402
Schedule Renewal
S403
Notify Customer
S404
Refresh Customer Needs
S405
Develop Solution
S406
Present Solution
S407
Review Feedback

C Contract

C1
Contract Standard Terms
C101
Receive Request
C102
Create Pricelist
C103
Publish Pricelist
C104
Negotiate
C105
Obtain Signatures
C106
Release Contract
C2
Contract by Proposal
C201
Receive Request
C202
Initiate Proposal
C203
Develop Proposal
C204
Obtain Approvals
C205
Submit Proposal
C206
Refine & Negotiate
C207
Obtain Signatures
C208
Release Contract
C3
Contract Custom Solution
C4
Contract Renewal
C401
Receive Request
C402
Develop Renewal
C403
Present Renewal
C404
Negotiate
C405
Obtain Signatures
C406
Update Contract

A Assist

A1
Assist with Inquiry
A101
Receive Inquiry
A102
Route Inquiry
A103
Identify Solution
A104
Present Solution
A105
Transfer
A106
Distribute Solution
A107
Close Inquiry
A2
Assist with Claim
A201
Receive Claim
A202
Assign
A203
Investigate
A204
Determine Action
A205
Propose Action
A206
Implement Action
A207
Settle Claim
A208
Close Claim
A3
Assist with Custom Solution
A301
Coming soon
A4
Assist with Advisory
A401
Identify Advisory
A402
Initiate Advisory
A403
Develop Action Plan
A404
Implement Action Plan
A405
Publish Advisory
A406
Monitor Effectiveness
A407
End Advisory

Hierarchy

IDNameLevelx
SSOSales and Support Operations0SSO
PPlan1P
SSell1S
CContract1C
AAssist1A
Sales and Support Operations 0 0 Sales, Demand, Management, Customer, Support, Pipeline, Contract, Leads, Sales & Support, Demand Chain, CCOR The collection of processes associated with generating demand (selling products and services to customers). Supply and Support Operations includes the daily planning and execution processes required to sell products and contract services and support customers acquiring and using these products and services

File:2017 SSO Quick Reference Card.pdf