Actions

A103

Identify Solution

This page needs to be updated. Please participate in the discussion at the Identify Solution Discussion Page.

The activities associated with finding the appropriate response to the customer. This includes obtaining internal approvals.

Use Cases

  • Consulting standard terms and conditions
  • Finding the appropriate policy
  • Consulting next-level support
  • Requesting managerial approval for discounts, refunds, replacements

Hierarchy

IDNameLevelx
A1Assist with Inquiry2A1
A103Identify Solution3A103

Workflow

FromInput(s)
Process
Output(s)To
wf_processwf_arrow
A104Rejected Solution
A103
wf_arrowwf_process
Possible SolutionsA104
Identify Solution Assist With Inquiry D10300 3 Sales, Support, Agent, Customer, Service, Assistance, Install, Maintain, Retire, Custom, Solution, Sales & Support