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Sales & Support Metrics

Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers. Diagnostic metrics provide insights in areas of improvement

Attributes	Strategic Metrics	Diagnostic Metrics
ID Name DP Dependability	ID Name DP3 Lead Conversion Ratio
ID Name RS Responsiveness	ID Name RS4 Lead Conversion Time	ID Name RS41 IQL-to-MQL Conversion Time
ID Name CO Cost
ID Name AE Asset Efficiency

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Sales, Support, Metrics, Performance, Sales & Support Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers