The processes associated with order management and order fulfillment of Make-to-Order products. This includes order creation, scheduling, transportation scheduling, order picking, packing and shipping and invoicing. Deliver-to-Order is the Deliver process that facilitates the Make-to-Order Supply Chain Strategy.
- Mass customization
- Products sourced or made upon receipt of a customer order, identifiable for such order
- Menu-driven configurable products, made to customer order configuration
- In a call center: Inquiries and product configuration and order entry
- In a Warehouse: Order picking, packing and shipping for items sourced or made by customer order
- In a Warehouse: Order picking, packing and shipping for items made to customer configuration
- In Retail: Ordering and check-out for Special Order items
Deliver-to-Order processes are recommended for businesses where the number of product variations or value of the product is prohibitive for keeping stock in anticipation of future orders. Deliver-to-Order is not a good fit for products where customers require Order Cycle Times shorter than the lead time to Source or Make the product.
Deliver-to-Order may be considered a Pull process as product is only sourced or made in response to an order. Deliver-to-Order generally drives to a zero-inventory state except in cases where production batch sizes differ from allowed order sizes or Yield inaccuracy requires production quantities greater than ordered quantities to mitigate risk of insufficient product.