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DP11

Orders Damage Free Ratio

Orders Damage Free Ratio measures the ability to deliver goods free of damage. 'Damage Free' requires both product and packaging to be free of damage. A damaged product is a product that has exterior damage and typically functions as expected. Damage is generally caused by Deliver processes (handling and transport).

An order or delivery is considered damage-free if all items (product and packaging) delivered were free of damage. If one or more items are damaged the order or delivery is not considered damage-free.

Calculation

Orders Damage Free Ratio
=
n
Σ  Delivered Damage Free
i=1
  × 100%
n

where

  • Delivered Damage Free = 1 (one) if all items were delivered damage free, 0 (zero) if one or more items were damaged
  • n = Total number of orders or order lines delivered

Unit of measure: %

Importance

A higher percentage results in less corrective actions, such as discounts, returns, replacements, repairs.

Notes

Orders Damage Free Ratio does not qualify the level of damage on a delivery. The following interpretations are incorrect:

  • 10% of the goods were damaged: Orders Damage Free Ratio = 90%
  • 1% of the surface of the product had scratches: Orders Damage Free Ratio = 99%

The correct value for both examples is 0%.

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Hierarchy

IDNameLevelx
DP1Perfect Order Ratio1DP1
DP11Orders Damage Free Ratio2DP11

Process(es)

IDNameLevelx
M1Make-to-Stock2M1
M105Package3M105
M107Transfer3M107
M2Make-to-Order2M2
M206Package3M206
M208Transfer3M208
M3Make-To-Engineering-Order2M3
M307Package3M307
M309Transfer3M309
M408Repackage3M408
M410Transfer3M410
D1Deliver-From-Stock2D1
D106Put Away3D106
D107Pick3D107
D108Pack3D108
D109Load3D109
D110Ship3D110
D2Deliver-to-Order2D2
D206Receive & Stage3D206
D207Pick3D207
D208Pack3D208
D209Load3D209
D210Ship3D210
D3Deliver-To-Engineering-Order2D3
D307Receive & Stage3D307
D308Pick3D308
D309Pack3D309
D310Load3D310
D311Ship3D311
Orders Damage Free Ratio Perfect Order Ratio 11100 2 Damage-free, Ratio, Dependability, Supply Chain The ability to deliver goods free of damage. Damage Free requires both product and packaging to be free of damage