Actions

D201

Process Inquiry

The activities associated with the receiving and responding to customer inquiries. This includes responding to inquiries on product configuration, availability, lead times, transportation costs and optionally temporary reserving resources.

Use cases

  • Inquiry in product lead times
  • Processing a Quote for product; Price, lead time
  • Processing a Quote for a configurable product; Configuration, price, lead time
  • Order status inquiry

Notes

Inquiries within the Supply Chain domain differ from inquiries in the Sales & Support domain. A Sales & Support inquiry is an inquiry to establish a relationship between the Buying and Selling parties. This relationship is in many industries established by means of a contract. Process Inquiry generally occurs after such relationship is established. Activities –such as quotations to non-customers– are typically not included in this process.

A Quote may or may not reserve resources (inventory, capacity) until the quote expires. Distribution Costs Order Management Cost Available-To-Promise t:CTP Quote-to-Cash Inquiry-to-Order Incoterms Configure, Price & Quote Software Request For Quote

Hierarchy

IDNameLevelx
D2Deliver-to-Order2D2
D201Process Inquiry3D201

Metric(s)

IDNameLevelx
CO12Distribution Costs2CO12
CO121Order Management Cost3CO121

Term(s)

IDNameClearx
ATPAvailable-To-PromiseATP
CPQConfigure, Price & Quote SoftwareCPQ
INCOIncotermsINCO
I2OInquiry-to-OrderI2O
QuoteQuotationQuote
Q2CQuote-to-CashQ2C
RFQRequest for QuoteRFQ

Workflow

FromInput(s)
Process
Output(s)To
wf_processwf_arrow
S301Request For Quote/Proposal
D201
wf_arrowwf_process
Order Cancellation RequestD202
Order Change RequestD202
QuoteS302
Sales OrderD202
Process Inquiry Deliver-to-Order 420100 3 {{{keywords}}} {{{description}}}