The activities associated with the receiving and responding to customer inquiries. This includes responding to inquiries on product configuration, availability, lead times, transportation costs and optionally temporary reserving resources.
- Inquiry in product lead times
- Processing a Quote for product; Price, lead time
- Processing a Quote for a configurable product; Configuration, price, lead time
- Order status inquiry
Inquiries within the Supply Chain domain differ from inquiries in the Sales & Support domain. A Sales & Support inquiry is an inquiry to establish a relationship between the Buying and Selling parties. This relationship is in many industries established by means of a contract. Process Inquiry generally occurs after such relationship is established. Activities –such as quotations to non-customers– are typically not included in this process.
A Quote may or may not reserve resources (inventory, capacity) until the quote expires.