The activities associated with the receiving and responding to customer inquiries. This includes responding to inquiries on product configuration, availability, lead times, transportation costs and optionally temporary reserving resources.
Use cases
- Inquiry in product lead times
- Processing a Quote for product; Price, lead time
- Processing a Quote for a configurable product; Configuration, price, lead time
- Order status inquiry
Notes
Inquiries within the Supply Chain domain differ from inquiries in the Sales & Support domain. A Sales & Support inquiry is an inquiry to establish a relationship between the Buying and Selling parties. This relationship is in many industries established by means of a contract. Process Inquiry generally occurs after such relationship is established. Activities –such as quotations to non-customers– are typically not included in this process.
A Quote may or may not reserve resources (inventory, capacity) until the quote expires.
Distribution Costs
Order Management Cost
Available-To-Promise
t:CTP
Quote-to-Cash
Inquiry-to-Order
Incoterms
Configure, Price & Quote Software
Request for Quote
Hierarchy
| ID | Name | Level | x | | D2 | Deliver-to-Order | 2 | D2 |
| D201 | Process Inquiry | 3 | D201 |
Workflow
Process Inquiry Deliver-to-Order 5420100 3 {{{keywords}}} {{{description}}}