Error-free Documentation Ratio measures the ability to deliver goods and services without errors in the documentation.
An order is only considered to have documentation error-free if all required documents were correct and timely. Typical documents included are: Order Acknowledgment, SOC, Pro-forma Invoice, Invoice, Bill Of Lading, Import Document, HazMat/Safety Sheet.
|Error-free Documentation Ratio|
Unit of measure: %
A common way to measure this metric is to record and report all support events required to correct paperwork. If such a support event is recorded for an order than the 'Error-free Documents' above is 0 (zero) for that order.Community Importance Rating:
|D202||Validate & Create Order||3||D202|
|D302||Develop & Present Proposal||3||D302|
|D303||Create Project Order||3||D303|