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DP15

Error-free Documentation Ratio

Error-free Documentation Ratio measures the ability to deliver goods and services without errors in the documentation.

An order is only considered to have documentation error-free if all required documents were correct and timely. Typical documents included are: Order Acknowledgment, SOC, Pro-forma Invoice, Invoice, Bill Of Lading, Import Document, HazMat/Safety Sheet.

Calculation

Error-free Documentation Ratio
=
n
Σ  Delivered Error-free Documents
i=1
  × 100%
n

where

  • Delivered Error-free Documents = 1 (one) if all documentation for the order is error-free, 0 (zero) if one or more documents had errors, were missing or late.
  • n = Total number of orders or order lines delivered

Unit of measure: %

Notes

A common way to measure this metric is to record and report all support events required to correct paperwork. If such a support event is recorded for an order than the 'Error-free Documents' above is 0 (zero) for that order.

Community Importance Rating:
4.00
(one vote)

Hierarchy

IDNameLevelx
DP1Perfect Order Ratio1DP1
DP15Error-free Documentation Ratio2DP15

Process(es)

IDNameLevelx
D1Deliver-From-Stock2D1
D102Create Order3D102
D105Invoice3D105
D109Load3D109
D2Deliver-to-Order2D2
D202Validate & Create Order3D202
D205Invoice3D205
D209Load3D209
D3Deliver-To-Engineering-Order2D3
D302Develop & Present Proposal3D302
D303Create Project Order3D303
D306Invoice3D306
D310Load3D310
Error-free Documentation Ratio Perfect Order Ratio 11500 2 Error-free, Documentation, Ratio, Order Confirmation, Invoice, Bill Of Lading, Dependability, Supply Chain The ability to deliver goods and services without errors in the documentation