The collection of processes associated with reconditioning of products and assets. This process is known by many names: Refurbishing, Remanufacturing, Repair, Maintenance, Overhaul, Reconditioning, Servicing.
Re-Make is the Make process that facilitates the Reverse Logistics Supply Chain Strategy.
- Repair of new materials failing quality inspection (M104, M205, M306)
- Lease asset maintenance (e.g. inspect and repair sea freight containers, tanks, pallets)
- Maintenance of 'production' assets (trucks, planes, vessels)
- Recycling of post-lease assets
- Recycling of consumer and industrial waste
- Refurbishing 'pre-owned' electronics
- Repair of in-store returned products
- Repairs for recalls by manufacturer (e.g. automotive)
The classification as Reverse Logistics does not indicate the product or asset needs to physically return to the location where it was manufactured. M4 represents the processes associated with bringing a product or asset in a like-new or operating condition and can performed anywhere:
- At the location where it was originally created
- At a dedicated location operated by the original manufacturer
- At a third party-operated location or
- At the customer
Re-Make significantly differs from the other Make processes (M1, M2, M3):
- Instructions how to perform the work. The instructions to Make a product and the sequence of steps are generally pre-defined for M1, M2, M3 processes (before the work commences). Processes may be pre-defined for M4 processes but the sequence or inclusion or exclusion of certain steps may be determined as part of the process (determined in the M404 process).
- Materials required to complete the work: The initial input of a M4 process is a product or asset needing maintenance, repair or overhaul, followed by replacement or repair parts identified in the M4 process. The output generally consists of the original product or asset in like-new or working condition plus the parts that have been replaced for disposal. M1, M2, M3 processes generally have a Bill Of Materials selected in advance.
Cleaning a re-usable asset -such as a container or pallet- is an example of a simple M4 process.