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DP14

Orders In-full Ratio

The Orders In-full Ratio measures the ability to deliver complete orders.

An order is only considered complete (in-full) if all items delivered in the right quantities, considering the customer's definition of complete.

Calculation

Orders In-full Ratio
=
n
Σ  Delivered In-full
i=1
  × 100%
n

where

  • Delivered In-full = 1 (one) if the order is complete, 0 (zero) if one or more items were missing or the delivered quantities did not match the ordered quantities
  • n = Total number of orders or order lines delivered

Unit of measure: %

Importance

A higher percentage results in less handling, shipments and customer complaints.

Community Importance Rating:
0.00
(0 votes)

Hierarchy

IDNameLevelx
DP1Perfect Order Ratio1DP1
DP14Orders In-full Ratio2DP14

Process(es)

IDNameLevelx
P2Plan Source2P2
P3Plan Make2P3
P4Plan Deliver2P4
P403Calculate Delivery Plan3P403
M302Complete Order Engineering3M302
D1Deliver-From-Stock2D1
D103Reserve Inventory3D103
D107Pick3D107
D108Pack3D108
D109Load3D109
D2Deliver-to-Order2D2
D203Route & Schedule Order3D203
D207Pick3D207
D208Pack3D208
D209Load3D209
D3Deliver-To-Engineering-Order2D3
D304Schedule Project Resources3D304
D308Pick3D308
D309Pack3D309
D310Load3D310

Term(s)

IDNameClearx
COTDComplete & On-Time DeliveryCOTD
Orders In-full Ratio Perfect Order Ratio 11400 2 In-full, OTIF, Customer Satisfaction, Complete, Ratio, Dependability, Supply Chain The ability to deliver complete orders, considering the customer's definition of complete

Complete & On-Time Delivery