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Orders In-full Ratio Perfect Order Ratio 11400 2 In-full, OTIF, Customer Satisfaction, Complete, Ratio, Dependability, Supply Chain The ability to deliver complete orders, considering the customer's definition of complete
DP14
Orders In-full Ratio
The Orders In-full Ratio measures the ability to deliver complete orders.
An order is only considered complete (in-full) if all items delivered in the right quantities, considering the customer's definition of complete.
Calculation
| Orders In-full Ratio | ||||||||||
| = |
| |||||||||
where
- Delivered In-full = 1 (one) if the order is complete, 0 (zero) if one or more items were missing or the delivered quantities did not match the ordered quantities
- n = Total number of orders or order lines delivered
Unit of measure: %
Importance
A higher percentage results in less handling, shipments and customer complaints.
Community Importance Rating: Process(es)
| ID | Name | Level | x |
|---|---|---|---|
| P2 | Plan Source | 2 | P2 |
| P3 | Plan Make | 2 | P3 |
| P4 | Plan Deliver | 2 | P4 |
| P403 | Calculate Delivery Plan | 3 | P403 |
| S006 | Negotiate | 3 | S006 |
| M302 | Complete Order Engineering | 3 | M302 |
| D1 | Deliver-From-Stock | 2 | D1 |
| D103 | Reserve Inventory | 3 | D103 |
| D107 | Pick | 3 | D107 |
| D108 | Pack | 3 | D108 |
| D109 | Load | 3 | D109 |
| D2 | Deliver-to-Order | 2 | D2 |
| D203 | Route & Schedule Order | 3 | D203 |
| D207 | Pick | 3 | D207 |
| D208 | Pack | 3 | D208 |
| D209 | Load | 3 | D209 |
| D3 | Deliver-To-Engineering-Order | 2 | D3 |
| D304 | Schedule Project Resources | 3 | D304 |
| D308 | Pick | 3 | D308 |
| D309 | Pack | 3 | D309 |
| D310 | Load | 3 | D310 |