Deliver-to-Order

The processes associated with order management and order fulfillment of Make-to-Order products. This includes order creation, scheduling, transportation scheduling, order picking, packing and shipping and invoicing. Deliver-to-Order is the Deliver process that facilitates the Make-to-Order Supply Chain Strategy.

Mass customization
Products sourced or made upon receipt of a customer order, identifiable for such order
Menu-driven configurable products, made to customer order configuration
In a call center: Inquiries and product configuration and order entry
In a Warehouse: Order picking, packing and shipping for items sourced or made by customer order
In a Warehouse: Order picking, packing and shipping for items made to customer configuration
In Retail: Ordering and check-out for Special Order items

Deliver-to-Order processes are recommended for businesses where the number of product variations or value of the product is prohibitive for keeping stock in anticipation of future orders. Deliver-to-Order is not a good fit for products where customers require Order Cycle Times shorter than the lead time to Source or Make the product.

Notes

Deliver-to-Order may be considered a Pull process as product is only sourced or made in response to an order. Deliver-to-Order generally drives to a zero-inventory state except in cases where production batch sizes differ from allowed order sizes or Yield inaccuracy requires production quantities greater than ordered quantities to mitigate risk of insufficient product. Perfect Order Ratio Orders Damage Free Ratio Orders On-time Ratio Orders In-full Ratio Error-free Documentation Ratio Order Cycle Time Deliver Cycle Time Supply Chain Costs Distribution Costs Cash Conversion Cycle Days Receivables Outstanding Days of Inventory Configure-To-Order Quote-to-Cash Order-to-Cash Package-to-Order

Hierarchy

ID	Name	Level	x
D	Deliver	1	D
D2	Deliver-to-Order	2	D2
D201	Process Inquiry	3	D201
D202	Validate & Create Order	3	D202
D203	Route & Schedule Order	3	D203
D204	Schedule Transportation	3	D204
D205	Invoice	3	D205
D206	Receive & Stage	3	D206
D207	Pick	3	D207
D208	Pack	3	D208
D209	Load	3	D209
D210	Ship	3	D210

Metric(s)

ID	Name	Level	x
DP1	Perfect Order Ratio	1	DP1
DP11	Orders Damage Free Ratio	2	DP11
DP13	Orders On-time Ratio	2	DP13
DP14	Orders In-full Ratio	2	DP14
DP15	Error-free Documentation Ratio	2	DP15
RS1	Order Cycle Time	1	RS1
RS12	Deliver Cycle Time	2	RS12
CO1	Supply Chain Costs	1	CO1
CO12	Distribution Costs	2	CO12
AE1	Cash Conversion Cycle	1	AE1
AE11	Days Receivables Outstanding	2	AE11
AE12	Days of Inventory	2	AE12
SD1	Environmental Sustainability Ratio	1	SD1
SD11	Intake Sustainability Ratio	2	SD11
SD12	Recovery Ratio	2	SD12
SD13	Output Sustainability Ratio	2	SD13

Term(s)

ID	Name	x
CTO	Configure-To-Order	CTO
MTO	Make-to-Order	MTO
O2C	Order-to-Cash	O2C
PTO	Package-to-Order	PTO
Q2C	Quote-to-Cash	Q2C
SOS	Special Order Service	SOS

Workflow

From

Input(s)

Process

Output(s)

To

wf_process	wf_arrow
C1	Contract
C2	Contract
C4	Contract
S*	Purchase Order
S*	Proof Of Delivery
M4	Repaired Product
M2	Sales Order Stock
S2	Sales Order Stock

D2

wf_arrow	wf_process
Acknowledgment	S*
Advance Shipment Notice	S*
Delivery Schedule	P4
Invoice	S*
Order Confirmation	S*
Shipment	S*

Deliver-to-Order Deliver 420000 2 Order Management, Order Creation, Order Fulfillment, Logistics, Delivery, Distribution, Supply Chain, MTO, Make-to-Stock, Order-driven, CTO, Configure-to-Order, Package-to-Order The processes associated with order management and order fulfillment of make-to-order products. This includes order creation, scheduling, transportation scheduling, order picking, packing and shipping and invoicing

D2