OpenReference

The processes associated with requesting return authorization, preparing returns shipment and shipping product or a component to the original Seller or Manufacturer. The reasons for return may differ by incident or business:

• Defective or damaged product
• Wrong order or delivery
• Return of leased assets
• Scheduled Maintenance (MRO)

Deliver Returns is the Deliver process that facilitates the Reverse Logistics Supply Chain Strategy, also known as Return supply chains.

Use Cases

• Returning defective product to the supplier
• Returning a part or the complete product to the supplying plant for further processing
• Returning a product or asset for maintenance or repair
• In Retail: Customer in-store return

Order Cycle Time Deliver Cycle Time Supply Chain Costs Cash Conversion Cycle Days of Inventory Environmental Sustainability Ratio Intake Sustainability Ratio Recovery Ratio Output Sustainability Ratio

Hierarchy

ID	Name	Level	x
D	Deliver	1	D
D4	Deliver Returns	2	D4
D401	Inquire	3	D401
D402	Request Return Authorization	3	D402
D403	Schedule Transportation	3	D403
D404	Receive Settlement	3	D404
D405	Pick	3	D405
D406	Pack	3	D406
D407	Load	3	D407
D408	Ship	3	D408

Metric(s)

ID	Name	Level	x
RS1	Order Cycle Time	1	RS1
RS12	Deliver Cycle Time	2	RS12
CO1	Supply Chain Costs	1	CO1
AE1	Cash Conversion Cycle	1	AE1
AE12	Days of Inventory	2	AE12
SD1	Environmental Sustainability Ratio	1	SD1
SD11	Intake Sustainability Ratio	2	SD11
SD12	Recovery Ratio	2	SD12
SD13	Output Sustainability Ratio	2	SD13

Term(s)

ID	Name	Clear	x
MRO	Maintenance, Repair and Overhaul		MRO
RL	Reverse Logistics		RL

Workflow

From Input(s)	Process	Output(s) To
wf_process wf_arrow S* Proof Of Delivery S4 Return Material Authorization S4 Product Recall Notice S4 Settlement	D4	wf_arrow wf_process Acknowledgment S* Advance Shipment Notice S* Credit Note S4 Warranty Claim S4 End-of-Use Return Request S4 Product Return S4 Return Authorization Request S4 Recall Return Request S4 Order Confirmation S* Service Request S4 Shipment S*

Deliver Returns Deliver 5440000 2 Reverse, Logistics, Return, Shipment, Supplier, Repair, MRO, Supply Chain Requesting return authorization, preparing return shipment and shipping product or a component to the original seller or manufacturer