Actions

RL

Reverse Logistics

Reverse Logistics is the Supply Chain Configuration Strategy that enables products to be returned to the seller or the seller's agent with the intent to perform maintenance, repair, overhaul or issue a replacement.

A common practice for businesses is to implement dedicated supply chains to manage returns. Key business drivers for Reverse Logistics supply chains include: Value recovery (Asset Efficiency), issue resolution, regulatory compliance and sustainability.

Reverse Logistics is one of the four Supply Chain Configuration Strategies: Make-to-Stock (MTS), Make-to-Order (MTO), Engineer-to-Order (ETO) and Reverse Logistics.

Use Cases

  • Product returns of defective or damaged product
  • Refurbishment, Remanufacturing, Recycling
  • Manufacturer product recall
  • Lease return processing
  • In a Retail store: In-store returns
  • In services industry: Scheduled maintenance

Notes

Alternative names include: Maintenance, Repair And Overhaul (MRO), Remanufacturing.

Hierarchy

IDNameLevelx
SCCSSupply Chain Configuration Strategy1SCCS
RLReverse Logistics2RL
RL1Commercial Return3RL1
RL2Byproduct Return3RL2
RL3Quality Control Return3RL3
RL4Surplus Return3RL4
RL5Warranty Return3RL5
RL6Service Return3RL6
RL7Recall Return3RL7
RL8End-Of-Use Return3RL8
RL9End-Of-Life Return3RL9

Process(es)

IDNameLevelx
A1Align Strategy2A1
A103Segment Supply Chains3A103
A113Identify Strategic Supply Chain Capabilities3A113
A2Align Network2A2
A209Define Network Solutions3A209
A210Define To-Be Supply Chain Network3A210
S4Source Returns2S4
M4Re-Make2M4
D4Deliver Returns2D4

Term(s)

IDNameClearx
ETOEngineer-to-OrderETO
MROMaintenance, Repair and OverhaulMRO
MTSMake-to-StockMTS
SCCSSupply Chain Configuration StrategySCCS
Reverse Logistics Supply Chain Configuration Strategy 4 2 MRO, Maintenance, Repair, Overhaul, Refurbishment, Recycling, End-of-Use, End-Of-Life, Recall, Return, Reverse Logistics, Supply Chain The supply chain configuration strategy that enables products to be returned to the seller or the seller's agent with the intent to perform maintenance, repair, overhaul or issue a replacement