OpenReference

The collection of processes associated with accepting product returns. The purpose of Source Returns is to receive and evaluate product returns and make initial decisions how to resolve the reason for return. The reasons for return may differ by incident or business:

• Defective or damaged product
• Wrong order or delivery
• Return of leased assets
• Scheduled Maintenance (MRO)

Source Returns is the S process that facilitates the Reverse Logistics Supply Chain Strategy, also known as Return supply chains.

Use Cases

• Goods or materials returned, inspected and diagnosed, awaiting further processing
• In a remanufacturing center: Products returned for remanufacturing, repair, or refurbishment
• In a Warehouse: Returned goods from customers or stores awaiting further processing
• In Retail: In-store return of merchandise

m:RS3 Supply Chain Costs Cash Conversion Cycle Source-to-Pay

Hierarchy

ID	Name	Level	x
S	Source	1	S
S4	Source Returns	2	S4
S401	Process Return Inquiry	3	S401
S402	Create Return Authorization	3	S402
S403	Receive	3	S403
S404	Unload	3	S404
S405	Inspect, Examine	3	S405
S406	Put Away	3	S406
S407	Transfer	3	S407
S408	Settle Return	3	S408

Metric(s)

ID	Name	Level	x
CO1	Supply Chain Costs	1	CO1
AE1	Cash Conversion Cycle	1	AE1

Term(s)

ID	Name	Clear	x
MRO	Maintenance, Repair and Overhaul		MRO
RL	Reverse Logistics		RL
S2P	Source-to-Pay		S2P

Workflow

From Input(s)	Process	Output(s) To
wf_process wf_arrow D* Acknowledgment D* Advance Shipment Notice D4 Credit Note D4 Warranty Claim D4 End-of-Use Return Request A1 Return Inquiry D4 Product Return D4 Return Authorization Request D4 Recall Return Request D* Order Confirmation D4 Service Request D* Shipment	S4	wf_arrow wf_process Proof Of Delivery D* Returned Product M4 Return Material Authorization D4 Product Recall Notice D4 Settlement D4

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