OpenReference

The processes associated with order management and order fulfillment for stocked products. This includes order creation, scheduling, transportation scheduling, order picking, packing, shipping and invoicing. Deliver-From-Stock is the Deliver process that facilitates the MTS Supply Chain Strategy. This typically means that for planning purposes demand is aggregated and replenished as generic* stock.

Use Cases

• Generic products, non-serialized** or where serialized stock is assigned to orders during order picking
• In a call center: Inquiries and Order entry
• In a Warehouse: Order picking, packing and shipping for generic stocked items
• In a Retail store: Shopping and check-out for stocked items

Deliver-From-Stock processes are recommended for businesses where customers do not accept long order cycle times and/or stock-outs: retail, spare parts. Deliver-From-Stock is not a good fit for configurable or specialty products as these products generally require order traceability through the product sourcing, make and delivery processes.

Notes

Deliver-From-Stock may be considered a Push-process as product is positioned in the ship-from location based on planning data. Planning data examples include: min/max replenishment, demand forecasts, seasonality forecasts.

*) Generic stock means that products are received in stock by item number. Typically orders will be allocated specific stock during the pick, pack and ship activities.

**) Serialized may have different names in different industries: lot numbers, batch numbers, serial numbers Perfect Order Ratio Order Cycle Time Order Fill Rate Deliver Cycle Time Orders Damage Free Ratio Orders On-time Ratio Orders In-full Ratio Error-free Documentation Ratio Order Fill Rate Order Processing Delays Supply Chain Costs Distribution Costs Cash Conversion Cycle Days Receivables Outstanding Days of Inventory Environmental Sustainability Ratio Intake Sustainability Ratio Recovery Ratio Output Sustainability Ratio Quote-to-Cash Order-to-Cash

Hierarchy

ID	Name	Level	x
D	Deliver	1	D
D1	Deliver-From-Stock	2	D1
D101	Process Inquiry	3	D101
D102	Create Order	3	D102
D103	Reserve Inventory	3	D103
D104	Schedule Transportation	3	D104
D105	Invoice	3	D105
D106	Put Away	3	D106
D107	Pick	3	D107
D108	Pack	3	D108
D109	Load	3	D109
D110	Ship	3	D110

Metric(s)

ID	Name	Level	x
DP1	Perfect Order Ratio	1	DP1
DP11	Orders Damage Free Ratio	2	DP11
DP13	Orders On-time Ratio	2	DP13
DP14	Orders In-full Ratio	2	DP14
DP15	Error-free Documentation Ratio	2	DP15
RS1	Order Cycle Time	1	RS1
RS12	Deliver Cycle Time	2	RS12
RS2	Order Fill Rate	1	RS2
RS22	Order Processing Delays	2	RS22
CO1	Supply Chain Costs	1	CO1
CO12	Distribution Costs	2	CO12
AE1	Cash Conversion Cycle	1	AE1
AE11	Days Receivables Outstanding	2	AE11
AE12	Days of Inventory	2	AE12
SD1	Environmental Sustainability Ratio	1	SD1
SD11	Intake Sustainability Ratio	2	SD11
SD12	Recovery Ratio	2	SD12
SD13	Output Sustainability Ratio	2	SD13

Term(s)

ID	Name	Clear	x
MTS	Make-to-Stock		MTS
O2C	Order-to-Cash		O2C
Q2C	Quote-to-Cash		Q2C

Workflow

From Input(s)	Process	Output(s) To
wf_process wf_arrow C1 Contract C2 Contract C4 Contract M4 Remanufactured Product M1 Generic Stock S1 Generic Stock S* Purchase Order S* Proof Of Delivery	D1	wf_arrow wf_process Order Acknowledgment S* Advance Shipment Notice S* Product Delivery S* Invoice S* Order Confirmation S* Delivery Schedule P4

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