OpenReference

The processes associated with order management and fulfillment of ETO projects. This includes project order creation, project scheduling, order picking, packing and shipping and invoicing.

Deliver-To-Engineering-Order is the configuration of the Deliver process that facilitates the ETO Supply Chain Strategy. This typically means that orders are approached and executed as a project.

Use Cases

• Special projects, developed to a single customer specification
• Specialty products, low volume, high margin
• Specialized transportation
• Specialized services

Deliver-Engineer-To-Order processes are generally the most resource intensive version of the Deliver processes and is therefore not a good fit for low margin products.

Notes

Deliver-To-Order and Deliver-To-Engineering-Order can both be applied to configurable products. Deliver-To-Order is generally a better fit for products where the configuration can be menu-driven. Menu-driven implies that configuration of the product can be performed using a rules-engine. Perfect Order Ratio Orders Damage Free Ratio Orders On-time Ratio Orders In-full Ratio Error-free Documentation Ratio Order Cycle Time Deliver Cycle Time Supply Chain Costs Distribution Costs Cash Conversion Cycle Days Receivables Outstanding Days of Inventory m:SD1 m:SD11 m:SD12 m:SD13 Engineer-to-Order Order-to-Cash Quote-to-Cash

Hierarchy

ID	Name	Level	x
D	Deliver	1	D
D3	Deliver-To-Engineering-Order	2	D3
D301	Receive Request for Proposal	3	D301
D302	Develop & Present Proposal	3	D302
D303	Create Project Order	3	D303
D304	Schedule Project Resources	3	D304
D305	Schedule Delivery & Installation	3	D305
D306	Invoice	3	D306
D307	Receive & Stage	3	D307
D308	Pick	3	D308
D309	Pack	3	D309
D310	Load	3	D310
D311	Ship	3	D311

Metric(s)

ID	Name	Level	x
DP1	Perfect Order Ratio	1	DP1
DP11	Orders Damage Free Ratio	2	DP11
DP13	Orders On-time Ratio	2	DP13
DP14	Orders In-full Ratio	2	DP14
DP15	Error-free Documentation Ratio	2	DP15
RS1	Order Cycle Time	1	RS1
RS12	Deliver Cycle Time	2	RS12
CO1	Supply Chain Costs	1	CO1
CO12	Distribution Costs	2	CO12
AE1	Cash Conversion Cycle	1	AE1
AE11	Days Receivables Outstanding	2	AE11
AE12	Days of Inventory	2	AE12

Term(s)

ID	Name	Clear	x
ETO	Engineer-to-Order		ETO
O2C	Order-to-Cash		O2C
Q2C	Quote-to-Cash		Q2C

Workflow

From Input(s)	Process	Output(s) To
wf_process wf_arrow C3 Contract S* Purchase Order S* Proof Of Delivery M2 Sales Order Stock M3 Sales Order Stock S2 Sales Order Stock S3 Sales Order Stock	D3	wf_arrow wf_process Acknowledgment S* Advance Shipment Notice S* Delivery Schedule P4 Invoice S* Order Confirmation S* Shipment S*

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