# Orders Damage Free Ratio

Orders Damage Free Ratio measures the ability to deliver goods free of damage. 'Damage Free' requires both product and packaging to be free of damage. A damaged product is a product that has exterior damage and typically functions as expected. Damage is generally caused by Deliver processes (handling and transport).

An order or delivery is considered damage-free if all items (product and packaging) delivered were free of damage. If one or more items are damaged the order or delivery is not considered damage-free.

## Contents

### Calculation

Orders Damage Free Ratio
=
 n Σ Delivered Damage Free i=1
× 100%
n

where

• Delivered Damage Free = 1 (one) if all items were delivered damage free, 0 (zero) if one or more items were damaged
• n = Total number of orders or order lines delivered

Unit of measure: %

### Importance

A higher percentage results in less corrective actions, such as discounts, returns, replacements, repairs.

### Notes

Orders Damage Free Ratio does not qualify the level of damage on a delivery. The following interpretations are incorrect:

• 10% of the goods were damaged: Orders Damage Free Ratio = 90%
• 1% of the surface of the product had scratches: Orders Damage Free Ratio = 99%

The correct value for both examples is 0%.

Community Importance Rating:
0.00

### Hierarchy

IDNameLevelx
DP1Perfect Order Ratio1DP1
DP11Orders Damage Free Ratio2DP11

### Process(es)

IDNameLevelx
M1Make-to-Stock2M1
M105Package3M105
M107Transfer3M107
M2Make-to-Order2M2
M206Package3M206
M208Transfer3M208
M3Make-To-Engineering-Order2M3
M307Package3M307
M309Transfer3M309
M408Repackage3M408
M410Transfer3M410
D1Deliver-From-Stock2D1
D106Put Away3D106
D107Pick3D107
D108Pack3D108
D110Ship3D110
D2Deliver-to-Order2D2