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This page provides a simple browsing interface for finding entities described by a property and a named value. Other available search interfaces include the page property search, and the ask query builder.

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A list of all pages that have property "Description" with value "Resolve customer issues and claims". Since there have been only a few results, also nearby values are displayed.

Showing below up to 26 results starting with #1.

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List of results

  • Pack  + (Packing, re-packing, and labeling products
    Packing, re-packing, and labeling products in preparation for shipment. This may include inserting or affixing invoices and import/export documentation. Re-packing is primarily done to protect the product packaging or product from downstream damage during transportation, storage and handling, but companies also use this to advertise their brands or limit the risk of theft
    se their brands or limit the risk of theft)
  • Analyze Supply Chain Plan Deviations  + (Periodic review of the supply chain planning process. Adjust planning process parameters to improve customer lead time, company and/or customer inventory and cost objectives)
  • Picked Up  + (Picked Up is a term describing the status of a shipment of a package or packages)
  • Master Production Schedule  + (Plan describing the net amounts to be produced, manufactured, remanufactured, repaired and/or recycled)
  • Hire-to-Separation  + (Please participate in the discussion at the Hire-to-Separation Discussion Page)
  • Sales & Operations Planning  + (Practice to integrate the planning activities of sales and supply chain operations to enable a single view of the revenue, production, sourcing, distribution, and inventory plans for the business)
  • Negotiate & Award  + (Preparation, dialogue and reaching an agreement of terms and conditions and formal selection of the supplier for materials of services required to Make and/or Deliver Engineer-To-Order orders)
  • Tender  + (Preparing, inviting, receiving, reviewing and selecting bids or proposals from suppliers and outsourcing partners. This may include understanding the product or service to purchase, developing the tendering conditions and advertising the tender)
  • Present Solution  + (Presenting the solution to the customer and collecting customer feedback on the proposed renewal and/or up-sell)
  • Prioritize Root Causes  + (Prioritize Root Causes)
  • Assist With Advisory  + (Pro-active assistance to prevent risk events or simplify customer service events pro-actively)
  • Assist  + (Providing support to customers and potential customers. This includes pre- and post-sales support. Customer assistance is offered based on inquiries, issues and claims or pro-actively for recalls or product updates)
  • Put Away  + (Receipt and put away product in general stock locations. This includes determining the most appropriate storage location and making product pickable)
  • Receive Request  + (Receiving the renewal request from the customer or sales agent. This includes selecting the appropriate renewal method)
  • Receive Request  + (Receiving, reviewing, and recording a Sales Inquiry or Request For Quote from a lead or customer.)
  • Validate & Create Order  + (Receiving, validating and entering orders
    Receiving, validating and entering orders for Make-to-Order products and services. This may include configuring the product and validating the existence and accuracy of customer data (sold-to, ship-to), pricing information, customer credit and product/item numbers
    , customer credit and product/item numbers)
  • Create Project Order  + (Receiving, validating and entering project
    Receiving, validating and entering project orders for Engineer-to-Order products and services. This may include capturing the customer intend, requirements, or design, creating product data, configuring the product and validating the existence and accuracy of customer data (sold-to, ship-to), pricing information, customer credit and product/item numbers
    , customer credit and product/item numbers)
  • Release Contract  + (Releasing the contract to the relevant internal and external parties. This typically includes recording the contract in the company's ERP system)
  • Renewable Loop  + (Renewable Loop is sub-strategy of the Circular Economics Supply Chain Configuration Strategy where a product is returned to its original raw resources)
  • Report And Communicate  + (Report and Communicate)
  • Report And Communicate  + (Report and Communicate)
  • Report And Communicate  + (Report and Communicate)
  • Report And Communicate  + (Report and Communicate)
  • Manage Performance  + (Reporting operational performance, analyzing performance and identifying corrective actions to address performance gaps)
  • Deliver Returns  + (Requesting return authorization, preparing return shipment and shipping product or a component to the original seller or manufacturer)
  • Commercial Return  + (Return of products identified as wrong product ordered or delivered, deliveries marked as damaged or missing paperwork or otherwise refused deliveries)
  • Validate Demand Forecast  + (Review of the consolidated demand forecast in order to reach an (unconstrained) consensus demand forecast for products and services)
  • Run, Validate & Distribute Reports  + (Run, Validate & Distribute Reports)
  • File:OR-SWOT.png  + (SWOT Matrix in OpenReference template)
  • Create Schedule  + (Scheduling production activities, validating material and production asset availability, assigning orders to production assets, sequencing production activities and monitoring and correcting production progress)
  • Define Scorecard  + (Selection of the key metrics for each perf
    Selection of the key metrics for each performance attribute for each supply chain. A scorecard is used to define the metrics of most interest to an organization, to arrange them by area of impact, by strategic linkage, and to provide a container for later benchmarking comparisons
    ntainer for later benchmarking comparisons)
  • Sell  + (Selling products and services to customers and partners. This includes understanding customer needs and communicating the value of products and services offered to support these needs)
  • Sales & Support Metrics  + (Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers)
  • Obtain Signatures  + (Submitting a contract or other form of agreement (the 'document') to the customer, receiving the executed document and verifying all signatures are in order)
  • Submit Documents  + (Submitting documents to relevant parties. This may include: freight forwarders, carriers, government agencies, brokers, agents, and/or the customer)
  • File:OR-SCO.png  + (Supply Chain Outline in OpenReference template)
  • File:OR-SPM.png  + (Supply Chain Prioritization in OpenReference template)
  • File:OR-SCS.png  + (Supply Chain Segmentation Matrix in OpenReference template)
  • Govern  + (Supply chain governance processes describe reporting, risk management, compliance and vendor performance evaluation)
  • Supply Chain Management  + (Supply chain management processes describe the activities to develop, maintain and retire the business assets required to operate dependable, responsive, cost effective and efficient supply chains)
  • Supply Chain Operations  + (Supply chain operational processes describe the day-to-day activities performed by supply chain function(s). This includes the activities defined as Plan, Source, Make and Deliver)
  • Supply Chain Metrics  + (Supply chain performance metrics measure the overall health of your supply chain. Diagnostic metrics provide insights in areas of improvement)
  • Assist With Custom Solution  + (Support customers with installation, use and/or management of (custom) solutions at customers)
  • Help:CIR  + (The Community Importance Rating provides i
    The Community Importance Rating provides insights in how the Open Reference community rates the importance of a metric or practice. The 5-star rating approach allows users of the website to input what is important to them AND helps users understand what others find important
    sers understand what others find important)
  • Core Capability  + (The Core Capabilities Framework is a system of classifying business processes by the type of capability)
  • EDIFACT Syntax And Service Report (CONTRL)  + (The Electronic Syntax and Service Report message (Functional Acknowledgment) in the UN/EDIFACT format)
  • The OpenReference Initiative  + (The OpenReference Initiative is a global n
    The OpenReference Initiative is a global non-profit network of people passionate about Open standards, using advocacy, technology and training to unlock information and enable people to work with it to provide value to their businesses. We engage authors, reviewers and editors from all regions of the world, all industries and all Domains in business. We represent the views of small, medium and large companies, universities, government agencies and individuals.
    ties, government agencies and individuals.)
  • United Nations Sustainable Development Goals  + (The UN SDG (United Nations Sustainable Development Goals) is a collection of 17 global goals to transform our world by 2030 published and adopted by the United Nations in 2015)
  • Adaptability  + (The ability of a supply chain to adapt itself, timely and efficiently, to changing internal and external circumstances.)
  • Orders In-full Ratio  + (The ability to deliver complete orders, considering the customer's definition of complete)