OpenReference

Commercial Return is a term describing Return of products or deliveries identified as wrong product ordered or delivered, deliveries marked as damaged or missing paperwork or otherwise refused deliveries.

Use Cases

• Missing Purchase Order number on paperwork
• Under-delivery, over-delivery
• Incorrect item numbers on paperwork or packaging
• Incorrect delivery form factor or delivery equipment
• Wrong date/time (e.g. missing delivery slots at customer warehouses)

Commercial Return is a subclass of Product Returns.

Hierarchy

ID	Name	Level	x
RL	Reverse Logistics	2	RL
RL1	Commercial Return	3	RL1

Process(es)

ID	Name	Level	x
S102	Receive	3	S102
S10201	Schedule Appointment	4	S10201
S10202	Check-In	4	S10202
S10203	Queue Activities	4	S10203
S10204	Inspect Vehicle	4	S10204
S10205	Weigh-In	4	S10205
S203	Receive	3	S203
S304	Receive	3	S304

Commercial Return Reverse Logistics 41 3 Commercial, Return, Reverse, Logistics, Supply Chain Return of products identified as wrong product ordered or delivered, deliveries marked as damaged or missing paperwork or otherwise refused deliveries