Actions

A1

Difference between revisions of "A1"

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|name=Assist with Inquiry
 
|name=Assist with Inquiry
 
|parent=ss:A
 
|parent=ss:A
−
|sort=D10000
+
|sort=3410000
 
|level=2
 
|level=2
 
|keywords=Sales, Support, Agent, Customer, Service, Assistance, Call Center, Warranty, Claim, Return, Self Service, Sales & Support
 
|keywords=Sales, Support, Agent, Customer, Service, Assistance, Call Center, Warranty, Claim, Return, Self Service, Sales & Support
 
|description=Address customer inquiries for information
 
|description=Address customer inquiries for information
 
}}
 
}}

Latest revision as of 19:12, 12 July 2022

This page needs to be updated. Please participate in the discussion at the Assist with Inquiry Discussion Page.

Use Cases

  • Resolving inquiries about:
    • Locations, websites or apps
    • Products or services
    • Terms of sale or warranty
    • Returns processes
    • Order, shipment or return status
    • Update customer information
  • Customer Service Call Center
  • In Retail: Customer Service Desk
  • For a web store: Self service pages

t:I2Q Customer Relationship Management System

Hierarchy

IDNameLevelx
AAssist1A
A1Assist with Inquiry2A1
A101Receive Inquiry3A101
A102Route Inquiry3A102
A103Identify Solution3A103
A104Present Solution3A104
A105Transfer3A105
A106Distribute Solution3A106
A107Close Inquiry3A107

Term(s)

IDNameClearx
CRM(S)Customer Relationship Management SystemCRM(S)

Workflow

FromInput(s)
Process
Output(s)To
wf_processwf_arrow
CustomerInquiry
 A1
wf_arrowwf_process
Return InquiryS4
Response/SolutionCustomer
Assist with Inquiry Assist 3410000 2 Sales, Support, Agent, Customer, Service, Assistance, Call Center, Warranty, Claim, Return, Self Service, Sales & Support Address customer inquiries for information

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