OpenReference

The activities associated with processing and communicating the settlement to the customer. This may include:

• Processing a refund
• Requesting a replacement product
• Requesting a re-make order
• Requesting product disposal
• Requesting a return to the customer
• Notifying the customer of the outcome

The processes of entering a replacement order and product return to the customer are part of the Deliver process, the processes of creating a M4 order is part of the Make process.

Settle Return is a RL process.

Use Cases

• Refund processing upon receipt and inspection of returned product
• In a Call Center: Review of return policy and refund/replacement options
• In a Retail Store: Processing refund on credit card, store credit and/or cash refund

Distribution Costs Order Management Cost t:Restocking Fee Accounts Receivable Accounts Payable Source-to-Pay

Hierarchy

ID	Name	Level	x
S4	Source Returns	2	S4
S408	Settle Return	3	S408

Metric(s)

ID	Name	Level	x
CO12	Distribution Costs	2	CO12
CO121	Order Management Cost	3	CO121

Term(s)

ID	Name	Clear	x
AP	Accounts Payable		AP
AR	Accounts Receivable		AR
S2P	Source-to-Pay		S2P

Workflow

From Input(s)	Process	Output(s) To
	S408

Settle Return Source Returns 240800 3 {{{keywords}}} {{{description}}}