Revision as of 03:25, 5 October 2017
The activities associated with processing and communicating the settlement to the customer. This may include:
- Processing a refund
- Requesting a replacement product
- Requesting a re-make order
- Requesting product disposal
- Requesting a return to the customer
- Notifying the customer of the outcome
The processes of entering a replacement order and product return to the customer are part of the Deliver process, the processes of creating a M4 order is part of the Make process.
Settle Return is a RL process.
Use Cases
- Refund processing upon receipt and inspection of returned product
- In a Call Center: Review of return policy and refund/replacement options
- In a Retail Store: Processing refund on credit card, store credit and/or cash refund
Distribution Costs
Order Management Cost
t:Restocking Fee
Accounts Receivable
Accounts Payable
Source-to-Pay
Hierarchy
| ID | Name | Level | x | | S4 | Source Returns | 2 | S4 |
| S408 | Settle Return | 3 | S408 |
Term(s)
| ID | Name | Clear | x | | AP | Accounts Payable | | AP |
| AR | Accounts Receivable | | AR |
| S2P | Source-to-Pay | | S2P |
Workflow
Settle Return Source Returns 240800 3 {{{keywords}}} {{{description}}}