# Orders Defect Free Ratio

Orders Defect Free Ratio measures the ability to deliver products and services without defects. A defective product is a product that does not function as promised. Defects are generally caused by Make processes.

Examples of defects include:

An order is considered defect free if all items were delivered defect free. Defective products are identified as defective at the time of receipt, inspection or consumption in a production process or by the user.

## Contents

### Calculation

Orders Defect Free Ratio
=
 n Σ Delivered Defect Free i=1
× 100%
n

where

• Defect Free = 1 (one) if all items delivered were defect free, 0 (zero) if one or more items had a defect
• n = Total number of orders or order lines delivered

Unit of measure: %

### Importance

A higher percentage results in less corrective actions, such as discounts, returns, replacements, repairs.

Community Importance Rating:
4.00
(one vote)

### Hierarchy

IDNameLevelx
DP1Perfect Order Ratio1DP1
DP12Orders Defect Free Ratio2DP12

### Process(es)

IDNameLevelx
S006Negotiate3S006
S1Source-to-Replenish2S1
S104Inspect3S104
S2Source-to-Order2S2
S205Inspect3S205
S3Source-to-Engineering-Order2S3
S306Inspect3S306
M1Make-to-Stock2M1
M103Produce3M103
M104Inspect3M104
M105Package3M105
M2Make-to-Order2M2
M204Produce3M204
M205Inspect3M205
M206Package3M206
M3Make-To-Engineering-Order2M3
M302Complete Order Engineering3M302
M305Produce3M305
M306Inspect3M306
M307Package3M307
M407Inspect3M407
M408Repackage3M408

IDNameClearx