OpenReference

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The collection of processes associated with providing customers notifications of safety, quality and/or defect issues with products previously sold and delivered. Notifications may include actions the issuer is taking or recommends the customer or consumer to take to prevent harm, damage or disabling the products.

Use Cases

• Field Safety Notices
• Recalls

Customer Relationship Management System

Hierarchy

ID	Name	Level	x
A	Assist	1	A
A4	Assist with Advisory	2	A4
A401	Identify Advisory	3	A401
A402	Initiate Advisory	3	A402
A403	Develop Action Plan	3	A403
A404	Implement Action Plan	3	A404
A405	Publish Advisory	3	A405
A406	Monitor Effectiveness	3	A406
A407	End Advisory	3	A407

Term(s)

ID	Name	Clear	x
CRM(S)	Customer Relationship Management System		CRM(S)
FSN	Field Safety Notice		FSN

Workflow

From Input(s)	Process	Output(s) To
	A4

Assist with Advisory Assist D40000 2 Sales, Support, Agent, Customer, Service, Assistance, Call Center, Pro-active, Risk, Recalls, Sales & Support Pro-active assistance to prevent risk events or simplify customer service events pro-actively