Difference between revisions of "S402"

Revision as of 02:04, 27 October 2021

The activities associated with receiving a claim or request for product return authorization, verifying product and/or customer meet return authorization criteria and conditions, creating a return (material) authorization ('RMA' or 'RA') and issuing the RMA/RA to the customer. This may include notifying the customer of applicable Restocking Fees.

Create Return Authorization is a Reverse Logistics process.

Arranging transportation for a physical product return is part of the Return Product (D4) process. If the seller arranges transportation then the seller performs part of the D4 process.
Online retailers often have the practice to include return authorization information with the original shipment to the customer to simplify the authorization process.

Sourcing Cycle Time Distribution Costs Order Management Cost Source-to-Pay

Hierarchy

ID	Name	Level	x
S4	Source Returns	2	S4
S402	Create Return Authorization	3	S402

Metric(s)

ID	Name	Level	x
RS14	Sourcing Cycle Time	2	RS14
CO12	Distribution Costs	2	CO12
CO121	Order Management Cost	3	CO121

Term(s)

ID	Name	Clear	x
RMA	Return Authorization		RMA
S2P	Source-to-Pay		S2P

Workflow

From

Input(s)

Process

Output(s)

To

wf_process	wf_arrow
A105	Return Authorization Request
S401	Return Authorization Request
D402	Return Authorization Request

S402

wf_arrow	wf_process
Return Material Authorization	D402
Approved Return Request	D403

Create Return Authorization Source Returns 5240200 3 {{{keywords}}} {{{description}}}

@@ Line 19: / Line 19: @@
 |name=Create Return Authorization
 |parent=sc:S4
-|sort=240200
+|sort=5240200
 |level=3
 }}
 [[Category:Supply Chain]]