Revision as of 14:37, 27 October 2021
The activities associated with receiving a claim or request for product return authorization, verifying product and/or customer meet return authorization criteria and conditions, creating a return (material) authorization ('RMA' or 'RA') and issuing the RMA/RA to the customer. This may include notifying the customer of applicable Restocking Fees.
Create Return Authorization is a Reverse Logistics process.
Use Cases
- In a call center: Receiving, evaluating and creating a return authorization
- In Retail: Scanning the customer receipt, and entering the return
- In a retail service center: Accepting returned goods for further processing, issuing a return receipt
Notes
- Arranging transportation for a physical product return is part of the Return Product (D4) process. If the seller arranges transportation then the seller performs part of the D4 process.
- Online retailers often have the practice to include return authorization information with the original shipment to the customer to simplify the authorization process.
Sourcing Cycle Time
Distribution Costs
Order Management Cost
Source-to-Pay
Hierarchy
| ID | Name | Level | x | | S4 | Source Returns | 2 | S4 |
| S402 | Create Return Authorization | 3 | S402 |
Workflow
Create Return Authorization Source Returns 5240200 3 {{{keywords}}} {{{description}}}