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The collection of processes associated with providing customers notifications of safety, quality and/or defect issues with products previously sold and delivered. Notifications may include actions the issuer is taking or recommends the customer or consumer to take to prevent harm, damage or disabling the products.
Customer Relationship Management System
| ID | Name | Level | x |
|---|---|---|---|
| A | Assist | 1 | A |
| A4 | Assist with Advisory | 2 | A4 |
| A401 | Identify Advisory | 3 | A401 |
| A402 | Initiate Advisory | 3 | A402 |
| A403 | Develop Action Plan | 3 | A403 |
| A404 | Implement Action Plan | 3 | A404 |
| A405 | Publish Advisory | 3 | A405 |
| A406 | Monitor Effectiveness | 3 | A406 |
| A407 | End Advisory | 3 | A407 |
| Process |
| ||||
|---|---|---|---|---|---|---|
| A4 | ||||||