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| + | {{update}} | ||
===Use Cases=== | ===Use Cases=== | ||
* Customer complaints | * Customer complaints | ||
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[[Link::t:CRM]] | [[Link::t:CRM]] | ||
</ins> | </ins> | ||
| + | [[Category:Process]][[Category:Sales & Support]] | ||
{{object | {{object | ||
|name=Assist with Claim | |name=Assist with Claim | ||
|parent=ss:A | |parent=ss:A | ||
| − | |sort= | + | |sort=3420000 |
|level=2 | |level=2 | ||
|keywords=Sales, Support, Agent, Customer, Service, Assistance, Call Center, Warranty, Claim, Return, Self Service, Sales & Support | |keywords=Sales, Support, Agent, Customer, Service, Assistance, Call Center, Warranty, Claim, Return, Self Service, Sales & Support | ||
|description=Resolve customer issues and claims | |description=Resolve customer issues and claims | ||
}} | }} | ||
| − | |||
| ID | Name | Level | x |
|---|---|---|---|
| A | Assist | 1 | A |
| A2 | Assist with Claim | 2 | A2 |
| A201 | Receive Claim | 3 | A201 |
| A202 | Assign | 3 | A202 |
| A203 | Investigate | 3 | A203 |
| A204 | Determine Action | 3 | A204 |
| A205 | Propose Action | 3 | A205 |
| A206 | Implement Action | 3 | A206 |
| A207 | Settle Claim | 3 | A207 |
| A208 | Close Claim | 3 | A208 |
| Process |
| ||||
|---|---|---|---|---|---|---|
| A2 | ||||||