The activities associated with collecting, reconfirming and updating customer problems/needs, product usage and customer contact information.
Use Cases
- Customer visit
- Sales call
- Collect usage information
This page needs to be updated. Please participate in the discussion at the Refresh Customer Needs
Discussion Page.
Inquiry-to-Order
Hierarchy
| ID | Name | Level | x | | S4 | Sell Renewal | 2 | S4 |
| S404 | Refresh Customer Needs | 3 | S404 |
Term(s)
| ID | Name | Clear | x | | I2O | Inquiry-to-Order | | I2O |
Workflow
Refresh Customer Needs Sell Renewal 3240400 3