The activities associated with inquiring about the terms and conditions (policies) regarding an intended product return. This may include finding seller/manufacturer contact information, contacting the seller/manufacturer and/or researching return options online or in seller/manufacturer provided documentation.
Use Cases
- Contacting the original manufacturer to inquire about return options
- Reviewing printed/online return policies
- In Retail: Customer inquiry (damaged product)
Notes
For consumers this includes identifying who provides post-delivery support and returns. Some manufacturers request consumers to contact them directly regarding returns. Others require store returns.
Service Return
Hierarchy
| ID | Name | Level | x | | D4 | Deliver Returns | 2 | D4 |
| D401 | Inquire | 3 | D401 |
Term(s)
| ID | Name | Clear | x | | RL6 | Service Return | | RL6 |
Workflow
Inquire Deliver Returns 5440100 3 {{{keywords}}} {{{description}}}