OpenReference

The activities associated with collecting, reconfirming and updating customer problems/needs, product usage and customer contact information.

Use Cases

• Customer visit
• Sales call
• Collect usage information

This page needs to be updated. Please participate in the discussion at the Refresh Customer Needs Discussion Page.

Inquiry-to-Order

Hierarchy

ID	Name	Level	x
S4	Sell Renewal	2	S4
S404	Refresh Customer Needs	3	S404

Term(s)

ID	Name	Clear	x
I2O	Inquiry-to-Order		I2O

Workflow

From Input(s)	Process	Output(s) To
	S404

Refresh Customer Needs Sell Renewal B40400 3