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Latest revision as of 19:12, 12 July 2022
This page needs to be updated. Please participate in the discussion at the Identify Solution
Discussion Page.
The activities associated with finding the appropriate response to the customer. This includes obtaining internal approvals.
Use Cases
- Consulting standard terms and conditions
- Finding the appropriate policy
- Consulting next-level support
- Requesting managerial approval for discounts, refunds, replacements
Hierarchy
| ID | Name | Level | x | | A1 | Assist with Inquiry | 2 | A1 |
| A103 | Identify Solution | 3 | A103 |
Workflow
Identify Solution Assist with Inquiry 3410300 3 Sales, Support, Agent, Customer, Service, Assistance, Install, Maintain, Retire, Custom, Solution, Sales & Support