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DP131

On-time to Customer Request Ratio

On-time to Customer Request Ratio measures the ability to deliver products and service on or before the date requested by the customer. An order is on-time if all items were delivered by the date requested by the customer, using the customer's definition of 'on-time to request date'.

Calculation

On-time to Customer Request Ratio
=
n
Σ  Orders On-time to Request date
i=1
  × 100 %
n

where

  • Orders On-time to Request date = 1 (one) if all items were delivered on-time, 0 (zero) if one or more items were delivered too early or too late
  • n = Total number of orders or order lines delivered

Unit of measure: %

Notes

On-time to Customer Request Ratio is one of the three types of on-time metrics possible:

Advanced planning and optimization systems attempt to first meet the Current Schedule date, then if possible improve to the Original Commit date and finally if possible improve to the Customer Request date.

Community Importance Rating:
5.00
(one vote)

Hierarchy

IDNameLevelx
DP13Orders On-time Ratio2DP13
DP131On-time to Customer Request Ratio3DP131
On-time to Customer Request Ratio Orders On-time Ratio 11310 3 On-time, Dependability, Reliability, Performance, Requested, Delivery, Date, Supply Chain The ability to deliver products and service on or before the date requested by the customer. An order is on-time if all items were delivered by the date requested by the customer, using the customer's definition of 'on-time to request date'