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On-time to Customer Request Ratio Orders On-time Ratio 11310 3 On-time, Dependability, Reliability, Performance, Requested, Delivery, Date, Supply Chain The ability to deliver products and service on or before the date requested by the customer. An order is on-time if all items were delivered by the date requested by the customer, using the customer's definition of 'on-time to request date'
DP131
On-time to Customer Request Ratio
On-time to Customer Request Ratio measures the ability to deliver products and service on or before the date requested by the customer. An order is on-time if all items were delivered by the date requested by the customer, using the customer's definition of 'on-time to request date'.
Calculation
| On-time to Customer Request Ratio | ||||||||||
| = |
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where
- Orders On-time to Request date = 1 (one) if all items were delivered on-time, 0 (zero) if one or more items were delivered too early or too late
- n = Total number of orders or order lines delivered
Unit of measure: %
Notes
On-time to Customer Request Ratio is one of the three types of on-time metrics possible:
- On-time to Customer Request Ratio
- DP132
- On-time To Latest Commit Ratio
Advanced planning and optimization systems attempt to first meet the Current Schedule date, then if possible improve to the Original Commit date and finally if possible improve to the Customer Request date.
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