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The activities associated with collecting data, submitting/calculating data and analysis of benchmark information for key metrics for each supply chain. Supply chain benchmarking is performed for high-level metrics (level-1, some level-2 metrics) as part of strategy management only: Strategy is set by means of high-level metrics only (For example: Order Fulfillment Cycle-time, not 'the time it takes to enter an order').
Benchmarking involves reviewing Key Performance Indicators (KPIs) for a supply chain against internal supply chains (peer benchmarking), or external competitive data (competitive benchmarking), with a goal of understanding potential t:KPI targets, and gaps in performance.
Without Supply Chain Segmentation, benchmarking is performed on aggregate data potentially providing misleading results. Benchmarking with external data without understanding internal performance may create credibility gaps.
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