Difference between revisions of "SSPM"

Latest revision as of 17:54, 27 February 2025

Sales & Support Metrics

Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers. Diagnostic metrics provide insights in areas of improvement

Attributes

Strategic Metrics

Diagnostic Metrics

      IDName
DPDependability

      IDName
DP3Lead Conversion Ratio

      IDName
RSResponsiveness

      IDName
RS4Lead Conversion Time

      IDName
RS41IQL-to-MQL Conversion Time

      IDName
COCost

      IDName
AEAsset Efficiency

This page needs to be updated. Please participate in the discussion at the Sales & Support Metrics Discussion Page.

Sales & Support Metrics {{{level}}}

"{{{level}}}" is not a number.

Sales, Support, Metrics, Performance, Sales & Support Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers

@@ Line 21: / Line 21: @@
           }}
        </td>
-       <td class="l2">{{#ask:[[Category:Metric]] [[m:DP2]]
+       <td class="l2">{{#ask:[[Category:Metric]] [[m:DP3]]
           |? = ID
           |?Name = Name
@@ Line 32: / Line 32: @@
           }}
        </td>
-       <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:DP2]] [[Level::2]]
+       <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:DP3]] [[Level::2]]
           |? = ID
           |?Name = Name
@@ Line 44: / Line 44: @@
        </td>
     <tr class="mh">
-       <td rowspan=2 class="responsive l1">{{#ask:[[Category:Attribute]] [[m:RS]]
+       <td rowspan=1 class="responsive l1">{{#ask:[[Category:Attribute]] [[m:RS]]
           |? = ID
           |?Name = Name
@@ Line 55: / Line 55: @@
           }}
        </td>
-      <td class="l2">{{#ask:[[Category:Metric]] [[m:RS3]]
-         |? = ID
-         |?Name = Name
-         |format=broadtable
-         |class=wikitable smwtable child noheader mhl1 mh1t
-         |mainlabel=-
-         |headers=plain
-         |sort=Sorting
-         |order=asc
-         }}
-      </td>
-      <td class="l3">{{#ask:[[Category:Metric]][[Parent::m:RS3]][[Level::2]]
-         |? = ID
-         |?Name = Name
-         |format=broadtable
-         |class=wikitable smwtable child noheader
-         |mainlabel=-
-         |headers=plain
-         |sort=Sorting
-         |order=asc
-         }}
-      </td>
-   </tr>
-   <tr class="mh">
        <td class="l2">{{#ask:[[Category:Metric]] [[m:RS4]]
           |? = ID
@@ Line 148: / Line 124: @@
           }}
        </td>
-       <td class="l2">{{#ask:[[Category:Metric]] [[m:AE3]]
+       <td class="l2">{{#ask:[[Category:Metric]] [[m:AE4]]
           |? = ID
           |?Name = Name
@@ Line 159: / Line 135: @@
           }}
        </td>
-       <td class="l3">{{#ask:[[Category:Metric]][[Parent::m:AE3]][[Level::2]]
+       <td class="l3">{{#ask:[[Category:Metric]][[Parent::m:AE4]][[Level::2]]
           |? = ID
           |?Name = Name
@@ Line 172: / Line 148: @@
     </tr>
     <tr class="mh">
-       <td class="l2">{{#ask:[[Category:Metric]] [[m:AE4]]
+       <td class="l2">{{#ask:[[Category:Metric]] [[m:AE5]]
           |? = ID
           |?Name = Name
@@ Line 183: / Line 159: @@
           }}
        </td>
-       <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:AE4]] [[Level::2]]
+       <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:AE5]] [[Level::2]]
           |? = ID
           |?Name = Name

SSPM