Difference between revisions of "SSPM"

Latest revision as of 18:54, 27 February 2025

Sales & Support Metrics

Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers. Diagnostic metrics provide insights in areas of improvement

Attributes

Strategic Metrics

Diagnostic Metrics

      IDName
DPDependability

      IDName
DP3Lead Conversion Ratio

      IDName
RSResponsiveness

      IDName
RS4Lead Conversion Time

      IDName
RS41IQL-to-MQL Conversion Time

      IDName
COCost

      IDName
AEAsset Efficiency

This page needs to be updated. Please participate in the discussion at the Sales & Support Metrics Discussion Page.

Sales & Support Metrics {{{level}}}

"{{{level}}}" is not a number.

Sales, Support, Metrics, Performance, Sales & Support Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers

@@ Line 4: / Line 4: @@
 <table class="mh"><tr><td width=16.7% class="responsive">
 ==Attributes==
-      </td>
+</td><td width=33.3%>
-      <td width=33.3%>
+==Strategic Metrics==
-         ==Strategic Metrics==
+</td><td width=50%>
-      </td>
+==Diagnostic Metrics==
-      <td width=50%>
+</td></tr>
-         ==Diagnostic Metrics==
-      </td>
-   </tr>
     <tr class="mh">
        <td rowspan=1 class="responsive l1">{{#ask:[[Category:Attribute]] [[m:DP]]
@@ Line 24: / Line 21: @@
           }}
        </td>
-       <td class="l2">{{#ask:[[Category:Metric]] [[m:DP2]]
+       <td class="l2">{{#ask:[[Category:Metric]] [[m:DP3]]
           |? = ID
           |?Name = Name
@@ Line 35: / Line 32: @@
           }}
        </td>
-       <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:DP2]] [[Level::2]]
+       <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:DP3]] [[Level::2]]
           |? = ID
           |?Name = Name
@@ Line 47: / Line 44: @@
        </td>
     <tr class="mh">
-       <td rowspan=2 class="responsive l1">{{#ask:[[Category:Attribute]] [[m:RS]]
+       <td rowspan=1 class="responsive l1">{{#ask:[[Category:Attribute]] [[m:RS]]
           |? = ID
           |?Name = Name
@@ Line 58: / Line 55: @@
           }}
        </td>
-       <td class="l2">{{#ask:[[Category:Metric]] [[m:RS3]]
+       <td class="l2">{{#ask:[[Category:Metric]] [[m:RS4]]
           |? = ID
           |?Name = Name
           |format=broadtable
-          |class=wikitable smwtable child noheader mhl1 mh1t
+          |class=wikitable smwtable child noheader
           |mainlabel=-
           |headers=plain
@@ Line 69: / Line 66: @@
           }}
        </td>
-       <td class="l3">{{#ask:[[Category:Metric]][[Parent::m:RS3]][[Level::2]]
+       <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:RS4]] [[Level::2]]
           |? = ID
           |?Name = Name
           |format=broadtable
-          |class=wikitable smwtable child noheader
+          |class=wikitable smwtable child noheader mhl2
           |mainlabel=-
           |headers=plain
@@ Line 82: / Line 79: @@
     </tr>
     <tr class="mh">
-       <td class="l2">{{#ask:[[Category:Metric]] [[m:RS4]]
+      <td rowspan=1 class="responsive l1">{{#ask:[[Category:Attribute]] [[m:CO]]
+         |? = ID
+         |?Name = Name
+         |format=broadtable
+         |class=wikitable smwtable child noheader mhl1
+         |mainlabel=-
+         |headers=plain
+         |sort=Sorting
+         |order=asc
+         }}
+      </td>
+       <td class="l2">{{#ask:[[Category:Metric]] [[m:CO2]]
           |? = ID
           |?Name = Name
@@ Line 93: / Line 101: @@
           }}
        </td>
-       <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:RS4]] [[Level::2]]
+       <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:CO2]] [[Level::2]]
           |? = ID
           |?Name = Name
           |format=broadtable
-          |class=wikitable smwtable child noheader mhl2
+          |class=wikitable smwtable child noheader
           |mainlabel=-
           |headers=plain
@@ Line 104: / Line 112: @@
           }}
        </td>
-    </tr>
+    </tr><tr class="mh">
-   <tr class="mh">
+       <td rowspan=2 class="responsive l1">{{#ask:[[Category:Attribute]] [[m:AE]]
-       <td rowspan=1 class="responsive l1">{{#ask:[[Category:Attribute]] [[m:CO]]
           |? = ID
           |?Name = Name
@@ Line 117: / Line 124: @@
           }}
        </td>
-       <td class="l2">{{#ask:[[Category:Metric]] [[m:CO2]]
+       <td class="l2">{{#ask:[[Category:Metric]] [[m:AE4]]
+         |? = ID
+         |?Name = Name
+         |format=broadtable
+         |class=wikitable smwtable child noheader mhl1 mh1t
+         |mainlabel=-
+         |headers=plain
+         |sort=Sorting
+         |order=asc
+         }}
+      </td>
+      <td class="l3">{{#ask:[[Category:Metric]][[Parent::m:AE4]][[Level::2]]
           |? = ID
           |?Name = Name
@@ Line 128: / Line 146: @@
           }}
        </td>
-       <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:CO2]] [[Level::2]]
+   </tr>
+   <tr class="mh">
+       <td class="l2">{{#ask:[[Category:Metric]] [[m:AE5]]
           |? = ID
           |?Name = Name
           |format=broadtable
           |class=wikitable smwtable child noheader
+         |mainlabel=-
+         |headers=plain
+         |sort=Sorting
+         |order=asc
+         }}
+      </td>
+      <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:AE5]] [[Level::2]]
+         |? = ID
+         |?Name = Name
+         |format=broadtable
+         |class=wikitable smwtable child noheader mhl2
           |mainlabel=-
           |headers=plain

SSPM