Difference between revisions of "SSPM"

Revision as of 20:57, 17 September 2024

Sales & Support Metrics

Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers. Diagnostic metrics provide insights in areas of improvement

Attributes

Strategic Metrics

Diagnostic Metrics

      IDName
DPDependability

      IDName
DP2Reject Ratio

      IDName
RSResponsiveness

      IDName
RS3Disposition Cycle Time

ID	Name
RS4	Lead Conversion Time

ID	Name
RS41	IQL-to-MQL Conversion Time

      IDName
COCost

      IDName
AEAsset Efficiency

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Sales & Support Metrics {{{level}}}

"{{{level}}}" is not a number.

Sales, Support, Metrics, Performance, Sales & Support Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers

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           }}
        </td>
-       <td class="l2">{{#ask:[[Category:Metric]] [[m:AE3]]
+       <td class="l2">{{#ask:[[Category:Metric]] [[m:AE4]]
           |? = ID
           |?Name = Name
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           }}
        </td>
-       <td class="l3">{{#ask:[[Category:Metric]][[Parent::m:AE3]][[Level::2]]
+       <td class="l3">{{#ask:[[Category:Metric]][[Parent::m:AE4]][[Level::2]]
           |? = ID
           |?Name = Name
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     </tr>
     <tr class="mh">
-       <td class="l2">{{#ask:[[Category:Metric]] [[m:AE4]]
+       <td class="l2">{{#ask:[[Category:Metric]] [[m:AE5]]
           |? = ID
           |?Name = Name
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           }}
        </td>
-       <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:AE4]] [[Level::2]]
+       <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:AE5]] [[Level::2]]
           |? = ID
           |?Name = Name

SSPM