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SSPM

Difference between revisions of "SSPM"
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Revision as of 01:21, 8 February 2023

Sales & Support Metrics

Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers. Diagnostic metrics provide insights in areas of improvement

Attributes

Strategic Metrics

Diagnostic Metrics

IDName
DPDependability
IDName
DP2Reject Ratio
IDName
RSResponsiveness
IDName
RS3Disposition Cycle Time
IDName
RS4Lead Conversion Time
IDName
RS41IQL-to-MQL Conversion Time
IDName
COCost
IDName
AEAsset Efficiency
IDName
AE3Total Equipment Efficiency Performance
IDName
AE31Overall Equipment Efficiency
AE32Capacity Utilization
This page needs to be updated. Please participate in the discussion at the Sales & Support Metrics Discussion Page.
Sales & Support Metrics {{{level}}}
"{{{level}}}" is not a number.
 Sales, Support, Metrics, Performance, Sales & Support Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers

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