Difference between revisions of "D404"

Revision as of 03:25, 5 October 2017

The activities associated with accepting, reconciling and recording the refund, discount, credit note and/or replacement for the returned product.

Use Cases

• Receiving a refund
• Warranty repair
• Agreeing to an out-of-warranty repair
• Returning the product and receiving a replacement

Discrepancies should be resolved before the Receive Settlement process is considered completed.

Notes

The receipt of funds is a financial process. The Receive Settlement process is an operational validation that the refund, discount, credit note and/or replacement conforms to agreed resolution and/or return or warranty terms and conditions are met.