Difference between revisions of "DP"

Latest revision as of 22:29, 28 June 2017

The ability to perform work or deliver products and services as promised. It includes reliably performing processes with predictable outcomes. Dependability has three dimensions:

Reliability = The ability to consistently perform a process, create products or deliver services, meeting pre-defined quality or service standards. Consider goods delivered damage and defect free.
Availability = The ability to perform a process or deliver a product or service on-time, meeting pre-defined on-time completion timelines. Consider goods delivered on-time and in-full.
Accuracy = The ability to accurately perform a process or deliver a product or service, meeting pre-defined or commonly accepted accuracy standards. Consider error-free contracts, orders and invoices.

Alternative names include: Quality, Reliability and Predictability (the scopes of these may be narrower). Compare also to other performance Attributes: Adaptability, Asset Efficiency, Cost, Responsiveness, Sustainability. t:Quality

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Hierarchy

ID	Name	Level	x
DP	Dependability	0	DP
DP1	Perfect Order Ratio	1	DP1

Dependability 10000 0 Performance, Attribute, Metric, Adaptability, Reliability, Availability, Accuracy, Perfect Order, Damage free, Defect free, On-time, In-full, OTIF The ability to deliver products and services as promised. It includes reliably performing processes with predictable outcomes.