Actions

A103

Identify Solution

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The activities associated with finding the appropriate response to the customer. This includes obtaining internal approvals.

Use Cases

  • Consulting standard terms and conditions
  • Finding the appropriate policy
  • Consulting next-level support
  • Requesting managerial approval for discounts, refunds, replacements

Hierarchy

IDNameLevelx
A1Assist with Inquiry2A1
A103Identify Solution3A103

Workflow

FromInput(s)
Process
Output(s)To
wf_processwf_arrow
A104Rejected Solution
A103
wf_arrowwf_process
Possible SolutionsA104
Identify Solution Assist with Inquiry D10300 3 Sales, Support, Agent, Customer, Service, Assistance, Install, Maintain, Retire, Custom, Solution, Sales & Support