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sc:S401 - Revision history
2024-03-28T15:47:33Z
Revision history for this page on the wiki
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Orwiki: 1 revision imported
2022-07-12T18:11:27Z
<p>1 revision imported</p>
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ORwiki at 13:36, 27 October 2021
2021-10-27T13:36:04Z
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<td colspan='1' style="background-color: white; color:black; text-align: center;">Revision as of 13:36, 27 October 2021</td>
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Orwiki at 01:04, 27 October 2021
2021-10-27T01:04:36Z
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Orwiki
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Orwiki: 1 revision imported
2017-10-05T02:25:18Z
<p>1 revision imported</p>
<p><b>New page</b></p><div>The activities associated with receiving, verifying and responding to an inquiry about the terms and conditions for product returns. This may include collecting case specific information, initial problem identification and offering options to the customer. An Inquiry may result in (trigger) the [[sc:S402|Create Return Authorization]] process. <br />
<br />
{{this}} is a [[t:RL]] process.<br />
===Use Cases===<br />
* In a Call Center: Responding to customer calls regarding return processes<br />
* In [[t:Retail]]: Responding to inquiries at the returns counter<br />
* In [[t:Retail]]: Responding to customer questions and/or initial problem identification<br />
<ins><br />
[[Link::m:CO12]]<br />
[[Link::m:CO121]]<br />
[[Link::t:I2O]]<br />
</ins><br />
{{Object<br />
|name=Process Return Inquiry<br />
|parent=sc:S4<br />
|sort=240100<br />
|level=3<br />
|description=<br />
|keywords=Reverse Logistics, Returns, In-store Return, Inquiry, Warranty, Supply Chain, Sales & Support<br />
}}<br />
[[Category:Process]][[Category:Supply Chain]]</div>
Orwiki