Actions

D401

Inquire

The activities associated with inquiring about the terms and conditions (policies) regarding an intended product return. This may include finding seller/manufacturer contact information, contacting the seller/manufacturer and/or researching return options online or in seller/manufacturer provided documentation.

Use Cases

  • Contacting the original manufacturer to inquire about return options
  • Reviewing printed/online return policies
  • In Retail: Customer inquiry (damaged product)

Notes

For consumers this includes identifying who provides post-delivery support and returns. Some manufacturers request consumers to contact them directly regarding returns. Others require store returns. Service Return

Hierarchy

IDNameLevelx
D4Deliver Returns2D4
D401Inquire3D401

Term(s)

IDNameClearx
RL6Service ReturnRL6

Workflow

FromInput(s)
Process
Output(s)To
wf_processwf_arrow
S401Response
D401
wf_arrowwf_process
InquiryS401
Inquire Deliver Returns 440100 3 {{{keywords}}} {{{description}}}