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<p><b>New page</b></p><div>{{this}} measures the ability to deliver products and service on or before the date requested by the customer. An order is on-time if all items were delivered by the date requested by the customer, using the customer's definition of 'on-time to request date'.<br />
===Calculation===<br />
{{math|{{this}}|{{frac|{{sum|Orders On-time to Request date|n}}|n|100 %}}}}<br />
where<br />
* Orders On-time to Request date = 1 (one) if <u>all</u> items were delivered on-time, 0 (zero) if one or more items were delivered too early or too late <br />
* n = Total number of orders or order lines delivered<br />
Unit of measure: %<br />
===Notes===<br />
{{this}} is one of the three types of on-time metrics possible: <br />
* {{this}}<br />
* [[m:DP132|On-time to Original Commit Ratio]]<br />
* [[m:DP133|On-time to Latest Commit Ratio]]<br />
Advanced planning and optimization systems attempt to first meet the Current Schedule date, then if possible improve to the Original Commit date and finally if possible improve to the Customer Request date.<br />
[[Category:Metric]][[Category:Supply Chain]]<br />
{{Object<br />
|name=On-time to Customer Request Ratio<br />
|parent=m:DP13<br />
|sort=11310<br />
|level=3<br />
|keywords=On-time, Dependability, Reliability, Performance, Requested, Delivery, Date, Supply Chain<br />
|description=The ability to deliver products and service on or before the date requested by the customer. An order is on-time if all items were delivered by the date requested by the customer, using the customer's definition of 'on-time to request date'<br />
}}</div>Orwiki