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{{this}} measures the ability to deliver products and services on-time. On-time is measured by comparing the actual delivery date to the target date. {{OR}} recognizes three target dates companies target depending on industry, supply chain configuration and maturity:
* Latest commit to the customer - Typically the target date is the [[Link::t:CSDD]]. This is typically the easiest target. It ignores what the customer requested and what was originally promised to the customer
* Original commit to the customer - Typically the target date is the [[Link::t:OSDD]]. This target date ignores what the customer requested (including unrealistic requests). It does measure a company's order promising accuracy.
* Requested by the customer - Typically the target date is the [[Link::t:CRDD]]. This target date ignores constraints of the supply chain, but provides insights in whether the supply chain network configuration is aligned with customer expectations.

An order is considered on-time if all items were delivered on or before the target date. The margins that define on-time (hours/days early and hours/days late) should be based on the customer's definition of on-time.
===Calculation===
{{math|{{this}}|{{frac|{{sum|Delivered On-time|n}}|n|100%}}}}
where
* Delivered On-time = 1 (one) if <u>all</u> items delivered were on-time, 0 (zero) if one or more items were too early or too late
* n = Total number of orders or order lines delivered
Unit of measure: %
===Importance===
A higher percentage results in less corrective actions, such as returns, late delivery penalties, demurrage, detention
===Notes===
Measuring late deliveries is the most common application of this metric. The impact of too early delivery attempts should not be ignore in some industries. The specific interpretation of On-time should therefore also include the customer's definition of too early.
[[Category:Metric]]
{{Object
|name=Orders On-time Ratio
|parent=m:DP1
|sort=11300
|level=2
|keywords=On-time, Ratio, OTIF, COTD, Customer Satisfaction, First commit, Predictability, Order Promising, Accuracy, Ratio, Dependability, Supply Chain
|description=The ability to deliver products and services on-time. On-time is measured by comparing the actual delivery date to the target date. {{OR}} recognizes three target dates: Latest commit, original or first commit, customer request
}}
<ins>
[[Link::t:COTD]]
[[Link::t:D&D]]
[[Link::t:OTIF]]
</ins>

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